The Parish Council wants to make sure that the people of West Dereham are kept well informed about Coronavirus and is looking at ways to support our community. This page will be regularly updated with key information you need to know.

There is now a large amount of information available provided by different authorities and providers. General headings and some links are listed just below. Latest and changing news follows with more detail information further down the page:-

Summary of latest Information:


AUGUST 2020 –  Norfolk Assistance Scheme (NAS) – Covid-19 Response

NAS has received £1m of new funding from DEFRA to address crisis support in our community resulting from Covid-19.

NAS has extended their provision to include:

  • 3-day award for applicants who have made an application for Universal Credit 
  • 7-day award for furloughed, previously self-employed or those who have been made redundant and awaiting verification of their Universal Credit application (furloughed applications have wholly been replaced by those facing redundancy)
  • School meal allowance for families not registered with a school
  • Car tax/ insurance first month payment – related to employment
  • Smart phones – pay as you go, phone top ups
  • Payment of Debt Relief Orders
  • Heating oil
  • Supply of masks and gloves
  • Clothes including school uniform
  • Food boxes – Morrisons
  • Bespoke delivery of food in an emergency or if required – all advisers have debit cards 
  • Essentials e.g. toiletries/baby essential’s via prepaid local shop collection if required
  • NRPF residents in Norfolk

NAS are working hard to distribute the DEFRA funding by joint working with District Councils by creating hardship pathways through the Norfolk Vulnerability Hub and District Hub. NAS will also provide food provision for those in crisis during a recurring peak in C-19 including a district lockdown.

Applications can be made by phone on 01603 223392 option 5 or on the website –

Please remember NAS will also assess for discretionary awards so please make an application. If NAS cannot help they will find someone who can.

Local Enterprise Partnership (Norfolk & Suffolk) – Could your business help meet demand for Personal Protective Equipment for workers in vital services? Please read link

Move down this page to find detailed information provided by each organisation.

AUGUST 2020 –  Community Action Norfolk (CAN)

CAN offers help and support for communities that wish to create a safe support network for people who are feeling lonely, isolated or who just need a little more help to live independently.  If you are interested in finding out more about Good Neighbour Schemes or would like help to develop a local scheme contact CAN on 01362 698216 or email[email protected].  Or go to for more information


Local West Dereham Community (food and provisions)

A selection of local companies are offering a range of food, provisions and other services, many of which can be delivered to your door. See this link for details – Best to double-check if they will deliver to your address. Details are correct as at 26th March, 18.30 but may be subject to change at short notice.

Shopping for the Elderly, Vulnerable, the NHS and other staff

Volunteer shopping cards – Alongside the social distancing measures supermarkets have implemented, many have introduced ‘volunteer shopping cards’ designed specifically to help at-risk customers pay friends and neighbours who shop for them.

Further details available (here) and supermarket shopping timetables (here) PLEASE double-check that days and times are still unto date.

Emergency workers and Blue light card holders are now eligible for early access in some stores: To apply for a Blue light card which is for emergency services, Armed forces, Veterans, Social care workers, First responders, St John’s Ambulance. To apply:   Please do show your ID when visiting any store for priority access, discounts etc.

How to register to be able to apply for the priority online shopping slots (here)

The NHS and Public Health England

Links to national and local health services for helpful information and advice about coping with and avoiding coronavirus:

Public Health Matters Blog – Your questions posed and answered (Link)

High Risk Patients: The NHS will start to contact you from Monday 23 March 2020 if you are at particularly high risk of getting seriously ill with coronavirus. You’ll be given specific advice about what to do. Do not contact your GP or healthcare team at this stage – wait to be contacted.

Non-emergency patient transport services to NHS healthcare providers

Just One Norfolk – Children’s and Young People’s Health Services in Norfolk 

Just One Norfolk has been created by Norfolk Children & Young People’s Services which is provided by Cambridgeshire Community Services NHS Trust. This service is commissioned by Norfolk County Council. Central phone service 0300 300 0123 for health advice and support.

Information for parents, carers, children and young people


Healthwatch Norfolk

Healthwatch Norfolk gather people’s views of health and social care services in the county and make sure they are heard by the people in charge.

Contact us, Freephone 0808 168 9669

 Download the Healthwatch Norfolk COVID-19 Resource Pack


Borough Council of King’s Lynn & West Norfolk (BCKLWN)

BCKLWN have issued current advice here Covid 11th Nov

Further advice has been issued here

Nov2020 Covid notice V2

BCKLWN have sent to every householder in their catchment area a letter which offers practical advice and information regarding support packages. A view of the letter can be seen here. (30th March 2020)

BCKLWN are now issuing regular press releases containing advice and information to local people. View them here (9th April 2020)  (17th April 2020) Holding safe funerals (16th April 2020)

BCKLWN news and information can be found on the following social media channels:




The young persons Reprocessors’ Challenge can be found at


Lily provides a comprehensive range of support in west Norfolk to combat loneliness and social isolation in adults of all ages. The project is linked to the ‘No Lonely Day’ initiative, and encourages our residents to develop friendships and engage in their local communities.

You can access Lily in a variety of ways:

  • the Lily online directory
  • by telephoning 01553 616200
  • at community groups, locations and events
  • home visits from a Lily Advisor

For further information about Lily go to the link

Waste and Recycling Bins

Due to staff being required to isolate themselves, because of Coronavirus, there have been some delays to waste and recycling bin collections

Should your waste or recycling bin not be emptied on the usual day, please leave it out and BCKLWN staff will try to collect it within the following few days.

Garden waste (brown bin) and food (Grey box) collections advice:

Brown Bins: For collections from the week commencing 6 April 2020, garden waste collections (brown bins) have been re-instated.

Grey Food Caddies: Due to smaller waste teams, food waste collections will be stopped until social distancing is relaxed. From 6th April 2020, put all food waste directly into your general waste (black bin).

Please note that it will not be possible to collect side waste or garden waste that has been bagged. Any excess garden waste should be added into your brown bin over the next couple of collections.  For more details see this link

BCKLWN also remind you not to put garden waste in the black or green bin and they will not collect extra waste put beside the bin. BCKLWN advises that you could store excessive garden waste in the garden until the Recycling Centres run by Norfolk County Council re-open.

West Norfolk residents encouraged to make the most of garden activities (lots of advice!) – see attached Press Release (8th April 2020)

Norfolk County Council (NCC)

NCC Health and Advice (Link)

Help if your are self-isolating (Link)

NCC Here to help – If you hear something or see something that makes you feel worried about a child living nearby, please let the NCC know – Tel 0344 800 8020.  In an emergency call 999  See Something, Hear Something, Say Something poster

Councils launch support plan for vulnerable people – Can you volunteer with Voluntary Norfolk? 

NCC Recycling Centres – 8 Recycling Centres to re-open with a restricted service Please note Crimplesham is not classified as a larger Recyling Centre and is not re-opening yet. 

Read NCC recycling and rubbish updates page for more information

If you want to support a neighbour who is self-isolating, you can download NCC’s postcard –  download our postcard – to tell them that you’re available. If someone offers you help, only use someone you know and trust.

NCC Coronavirus Scam Warnings

Take care who you trust

Consumer Scam Alerts – Text Messages and other alerts(regularly updated)

Latest information from the Norfolk Scams Prevention services and assistance from Norfolk & Suffolk Victim support in the form of a series of leaflets:

News of some Libraries starting to re-open.. Update

Central Government news and advice (GOV.UK)

Central Government is streaming a lot of information during this crisis. The advice is being literally updated by the hour – Here are some useful links direct to their latest information and guidance. Many, if not all of these documents are also in large print

(Alerts last updated 01 July 2020):

Health Guidance & Personal Support

Latest information leaflet

Households with possible coronavirus infection

Coronavirus: How to help safely 

Coronavirus outbreak FAQs: what you can and can’t do

Supporting disabled people through the coronavirus outbreak

Support for domestic abuse victims

Support for the bereaved

Guidance for the public on mental health and wellbeing

High blood pressure medication

Consumer guidance on coronavirus and take-away food

Adult social care action plan

First food parcels delivered to clinically vulnerable people

Transport and Travel guidance (public, private transport & MOTs)

Advice on Social Distancing

Public advice to cover faces in enclosed spaces

Guidance for households with possible coronavirus infection

Shielding and protecting people defined on medical grounds as extremely vulnerable

Stay at Home information leaflets

Staying safe outside your home

Social distancing and for vulnerable people

Accessing green spaces 

General Advice including Working and Care

Adoption Support Fund scheme to help vulnerable families

Providing unpaid care

Guidance for people receiving direct payments (for people who buy care and direct support)

Eligibility for government childcare offers protected

Increase to Working Tax Credits – what this means

Tax credits customers will continue to receive payments even if working fewer hours due to COVID-19

Children and Young People

Vulnerable children and young people

Supporting children and young people’s mental health and wellbeing

Extra financial support for vulnerable children at risk of neglect or abuse

Closure of educational settings: information for parents and carers

On-line Education Resources to support education at home

Voucher scheme launches for schools providing free school meals

Schools and Education:

Work and Businesses:

Job Retention Scheme for claims unto £2,500 per month towards staff wages

Job Retention Scheme: step by step guide for employers

Business support finder tool to help businesses and self-employed

Guidance for UK businesses

Guidance for employees, employers and businesses

Guidance for businesses –  business support grant funding

Financial support for businesses during coronavirus (COVID-19)

Staying Informed:

Coronavirus: SMS messages

Government launches Coronavirus Information Service on WhatsApp 


Norfolk Voluntary Sector

A lot of information is being continually provided and updated by NCC concerning a range of services voluntary organisations and groups across Norfolk.  Link to latest information.

Guide for carers and family supporting adults and children with learning disabilities or autistic adults and children (Social Care Institute for Excellence)

How to avoid catching and spreading coronavirus (social distancing)

Everyone should do what they can to stop coronavirus spreading.It is particularly important for people who:

  • are 70 or over
  • have a long-term condition
  • are pregnant
  • have a weakened immune system


  • wash your hands with soap and water often – do this for at least 20 seconds
  • always wash your hands when you get home or into work
  • use hand sanitiser gel if soap and water are not available
  • cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • put used tissues in the bin immediately and wash your hands afterwards
  • avoid close contact with people who have symptoms of coronavirus
  • only travel on public transport if you need to
  • work from home, if you can
  • avoid social activities, such as going to pubs, restaurants, theatres and cinemas
  • avoid events with large groups of people
  • use phone, online services, or apps to contact your GP surgery or other NHS services


  • do not touch your eyes, nose or mouth if your hands are not clean
  • do not have visitors to your home, including friends and family



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